Privacy Policy

1. Who We Are

Home Internet Plans is an independent Canadian platform that helps consumers research and compare home internet plans, providers, pricing, speeds, and availability.

We publish educational content and may connect users with internet service providers offering plans in their province or at their address.

2. Information We Collect

We collect limited information required to operate, improve, and protect the platform.

Information You Provide

You may voluntarily provide personal information when contacting us, requesting information, or submitting a form. This may include:

• Your name
• Email address
• Phone number
• Province or location
• Home address or postal code
• Information included in your message or inquiry

Providing this information is optional. However, certain information may be required to process a request, identify available plans, or connect you with a provider.

Usage Information

Certain technical information may be collected automatically when you visit the platform, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the platform
• Referring pages or URLs
• General geographic location derived from your IP address
• Interactions with buttons, forms, and provider links

We use this information to understand how the platform is used, improve performance, and identify technical or security issues.

Address and Postal Code Searches

When you enter an address or postal code, that information may be processed to identify internet providers, plans, or network availability in your area.

Search information may be processed using third-party mapping, address-validation, availability, or provider systems. It is not sold for unrelated marketing purposes.

3. Cookies and Similar Technologies

Home Internet Plans may use cookies, pixels, local storage, and similar technologies to support platform functionality and measure performance.

These technologies may be used to:

• Remember preferences
• Maintain platform functionality
• Measure traffic and usage
• Understand how visitors interact with the platform
• Track referrals to internet providers
• Improve content, recommendations, and performance
• Detect misuse or security threats

You can disable or delete cookies through your browser settings. Some platform features may not function properly when cookies are disabled.

4. How We Use Information

Information collected through the platform may be used to:

• Operate and maintain Home Internet Plans
• Display relevant internet plans and providers
• Process address or postal code searches
• Respond to questions and inquiries
• Connect users with selected internet providers
• Improve platform functionality and user experience
• Measure traffic, conversions, and referral activity
• Diagnose technical problems
• Prevent misuse, fraud, or security incidents
• Meet legal and regulatory obligations

We do not sell personal information to third parties.

5. Sharing Information With Internet Providers

When you request information about a plan or submit a lead form, the information you provide may be shared with the internet provider associated with that offer.

The provider may use the information to:

• Confirm service availability
• Contact you about the selected plan
• Answer questions about its services
• Complete an order or sign-up request

Once information is provided to an internet service provider, its collection and use are also governed by that provider’s own privacy policy.

Submitting a general contact inquiry to Home Internet Plans does not automatically authorize us to share your information with an internet provider unless doing so is reasonably necessary to fulfil your request.

6. Third-Party Service Providers

We may use third-party companies to help operate and improve the platform, including:

• Website hosting providers
• Analytics platforms
• Mapping and address-validation services
• Form and email-delivery services
• Customer-support tools
• Security and performance-monitoring services
• Internet service providers and referral partners

These organizations may process limited information while performing services on our behalf or responding to a request you submit.

The platform may also link to external websites operated by internet service providers or other third parties. We do not control their privacy practices and encourage you to review their policies before submitting personal information.

7. Affiliate and Referral Links

Some links and offers on Home Internet Plans may be affiliate or referral links. We may receive compensation when you click a link, submit an inquiry, or purchase internet service from a provider.

This compensation does not increase the price you pay.

Commercial relationships do not determine our editorial conclusions or guarantee that a provider will be recommended. More information about how we evaluate providers and plans is available on our Our Research page.

8. Consent and Your Choices

Where required, we collect, use, or disclose personal information with your consent. The form of consent may vary depending on the nature and sensitivity of the information and the reason it is being collected.

You may withdraw your consent to certain uses of your personal information by contacting us, subject to legal, contractual, or operational restrictions.

Withdrawing consent may prevent us from completing a request or providing certain platform features.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Respond to inquiries
• Maintain business and referral records
• Resolve disputes
• Protect the platform
• Meet legal, tax, accounting, or regulatory obligations

Information that is no longer required may be deleted, anonymized, or securely destroyed.

10. International Data Processing

Some third-party service providers may store or process information outside Canada, including in the United States or other jurisdictions.

When information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed and may be accessible to courts, law-enforcement agencies, or government authorities in that jurisdiction.

We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

11. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent to certain uses or disclosuresAsk questions about how your information is handled
• Challenge our compliance with applicable privacy laws
• Request deletion of information where legally applicable

Home Internet Plans handles personal information in accordance with applicable Canadian privacy laws, which may include the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy legislation. PIPEDA’s principles include accountability, consent, limiting collection, safeguards, openness, individual access, and the ability to challenge compliance.

To exercise a privacy right, contact us using the information at the bottom of this policy. We may need to verify your identity before completing a request.

12. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Home Internet Plans is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information through the platform, please contact us so we can review and remove it where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Platform functionality
• Information-handling practices
• Third-party services
• Legal or regulatory requirements

The date at the top of this page will be updated whenever material changes are made.

15. Contact Us

For questions, access requests, corrections, complaints, or other privacy-related inquiries, contact:

Email: info@homeinternetplans.ca